FAQ

---READY TO SHIP---
Unless marked as "Dyed to Order", all skeins are available as Ready to Ship. All orders ship within 5 business days.

---STOCK PHOTOS---
We use stock photos for all other yarns listed. Your skein may differ slightly in color consistency. While we use the same formula for each batch, there may be slight differences between dye lots. We recommend buying all the yarn you need for your project in the same order.

---SHIPPING---

We offer free shipping to Canada & the United States over $50. Free shipping within Canada is sent expedited, tracked. Free shipping to the United States is sent International Air, no tracking.
We also offer flat rate shipping to Canada & the United States.

Please Note: Our free shipping to the United States does not include tracking. If you would like your package tracked, please select the tracked shipping option.
We are not responsible for parcels that have been lost in the mail.

**IMPORTANT INFORMATION ABOUT U.S. DELIVERIES**
I'm are seeing reports from the United States that deliveries are going to be slowing down, with First Class Mail taking longer. I've recently included the option for tracking on orders over $50, for a cost of $5 per order.  I strongly recommend this option if you are anxious about delivery times. If you select the "free shipping" to the United States it does not include tracking, and once it leaves the studio I cannot track it. I have no control over delivery times in the United States, but I will continue to monitor the situation and update this page.

We offer both untracked (surface) and tracked (airmail) shipping to other countries. If your country is not listed please contact us.

Our yarns are dyed in our home studio, in a cat friendly space. While we endeavour to ensure that no cat hair or dander is present on the yarn, we cannot provide a 100% guarantee that it is cat dander free. 

---RETURNS---
We offer a full refund (including shipping) before your order ships. After you receive your order we offer a full refund (excluding shipping) within 7 days of receiving your order. Yarn must be in the same condition as purchased, in re-sellable condition. Yarn must be shipped back to our studio, at your expense.

---CARE---
We recommend hand washing in cold water with a wool wash. All skeins are rinsed multiple times, however bleeding may occur on the first wash.