FAQ

****** stock photos *****
We use stock photos for all other yarns listed. Your skein may differ slightly in color consistency. While we use the same formula for each batch, there may be slight differences between dye lots. We recommend buying all the yarn you need for your project in the same dye lot.

****** dyed to order ******
We dye in large batches twice a week. As such your order will take 5-7 days to be dyed and prepared. 

****** shipping*****

We offer free shipping to Canada & the United States over $50.
We also offer flat rate shipping to Canada & the United States.

Please Note: Our free shipping to the United States does not include tracking. If you would like your package tracked, please select the tracked shipping option.
We are not responsible for parcels that have been lost in the mail.

We offer both untracked (surface) and tracked (airmail) shipping to other countries. If your country is not listed please contact us.

Our yarns are dyed in our home studio, in a cat friendly space. While we endeavour to ensure that no cat hair or dander is present on the yarn, we cannot provide a 100% guarantee that it is cat dander free. 

****** returns *****
We offer a full refund (including shipping) before your order ships. After you receive your order we offer a full refund (excluding shipping) within 7 days of receiving your order. Yarn must be in the same condition as purchased, in re-sellable condition. Yarn must be shipped back to our studio, at your expense.

****** care *****
We recommend hand washing in cold water with a wool wash. All skeins are rinsed multiple times, however bleeding may occur on the first wash.